Support
Last updated: June 14, 2026
If you run into an issue with any Prism Dynamics product or service, we want to hear about it. Here's how to reach us.
Contact support
For general inquiries, product questions, or to report an issue, email us at:
What to include
To help us resolve your issue quickly, please include:
- Which product or service you are using
- Screenshots or screen recordings of the issue
- What you expected to happen
- What happened instead
- Steps to reproduce the issue
- Your device and operating system version
Response time
We aim to respond to all support inquiries within 1-2 business days. Response times may vary depending on complexity and volume.